Acronym For Customer Service

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The Ultimate List of Call Center Acronyms and Definitions

Customer Service Representative (CSR) is anyone who interacts with customers. They handle complaints, process orders, and provide information about an organization’s products and services. CTI – Computer Telephony Integration Computer Telephony Integration (CTI) is used by call centers handling a large number of incoming calls.

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Call Center Glossary Terminology & Vocabulary Global

Also known as a telephone/customer service representative (CSR) or Brand Specialist. An agent handles customer interactions and contacts in the call center.

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Call Centre Abbreviations to Speed up Wrap Time

101 rows · Acronyms, including CTI = Customer Telephoned In, are also useful to …

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What is the abbreviation for Customer Service?

We've got 2 shorthands for Customer Service » What is the abbreviation for Customer Service? Looking for the shorthand of Customer Service?This page is about the various possible meanings of the acronym, abbreviation, shorthand or slang term: Customer Service.

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Customer service How is Customer service abbreviated?

CS - Customer service. Looking for abbreviations of CS? It is Customer service. Customer service listed as CS. Customer service - How is Customer service abbreviated? Customer Satisfaction Number; Customer Satisfaction Opportunity; Customer Satisfaction Project Windows Phone; Free Tools. For surfers: Free toolbar & extensions; Word of

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Contact Centre Jargon and Terminologies

ACW is the period of time immediately after contact with the customer is completed when any supplementary work is undertaken by the agent. This is also called “Wrap-up” and “Post-Call Processing (PCP)”. Work that is necessitated by and immediately follows an inbound transaction.

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Contact Center Definitions – Call Center Glossary Genesys

F. First contact resolution (FCR) – The ability to address the customer’s need the first time they call or connect with an agent, thereby eliminating the need for the customer to follow up with a second interaction. Contact center managers carefully monitor follow-up calls because follow-up calls create an overall increased call volume which, in turn, requires more agents.

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Guide to call center metrics

Metric Acronym Definition Application Tips about using this metric Service level applies to a given queue, phone number, or group/skill set. § Service level is generally expressed with notation such as “80/35” (for 80% in 35 seconds). § Service level is a common method for service. § Customer satisfaction is an important measure

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Telecommunications Acronyms: Full List

Link layer Service Access Point LSB Least Significant Bit LSI Large Scale Integration LUN Logical Unit Number LUT Look Up Table LZ-78 Lempel & Ziv 1978 (compression) LZW Lempel, Ziv & Welch M MAC Media Access Control (sub-layer 2) MAC Multiplexed Analog Components (TV) MAN Metropolitan Area Networks MAP Manufacturing Automation Protocol MAPs

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Customer Service Defense Finance and Accounting Service

888-332-7411CUSTOMER CARE CENTER. PHONE NUMBERS. NORMAL HOURS OF OPERATION. Travel Pay Customer Care. 888-332-7411, option 4, then option 1. 8 a.m to 5 p.m. ET. Military Retired & Annuitant Pay. 888-332-7411, option 4, then option 2. 8 a.m to 5 p.m. ET.

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PNC Bank Customer Service Phone Number (888) 7622265

(888) 762-2265PNC Bank Phone Numbers and Emails. Toll-Free Number: (888) 762-2265. Personal Banking Accounts. Call customer service.

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Contact Us Arby's

800-599-2729Here, you will find your local Arby’s hours of operation, address, and telephone number. What do I do if my local Arby’s was not open according to the posted hours of operation? Sending us a message or contact us at 1-800-599-2729 to provide more details about the restaurant you tried visiting to help us better serve you.

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EZPass® New York Customer Service Center

800-772-7935for customer service, phone toll free 1-800-333-toll(8655) text telephone tdd/tty 1-800-772-7935. fax 718-390-9772

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GSM Useful Acronyms Tutorialspoint

A service which enables users to bar certain incoming or outgoing calls on their mobile phones. Call timer. A service which keeps track of the amount of airtime being used by the subscriber on a cumulative basis. Call divert. The capability to divert incoming calls to another phone (fixed or mobile) or to an answering service. Call hold

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Contact Us UGI Utilities

800-276-2722IF YOU SMELL NATURAL GAS OR ARE EXPERIENCING AN ELECTRICITY EMERGENCY, CONTACT US IMMEDIATELY AT 800-276-2722. We are open 24/7 for emergencies. Do NOT contact us online for emergencies – please call immediately from a safe location.

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OnVUE Customer service :: Oracle :: Pearson VUE

800-023-095Toll-free customer service numbers are available in the following countries. If your country is not listed, please use the toll number at the bottom of this section. Country. Number. Australia. 1800-023-095. China (Mainland) 4001-200832. (Monday - Friday, 9:00 a.m.-6:00 p.m. local time)

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Frequently Asked Questions

Which is the abbreviation for customer telephoned in?

Acronyms, including CTI = Customer Telephoned In, are also useful to shorten phrases by initialising them, as well as short codes such as ~ = approximately, which replace their word equivalents. We have compiled a list of 541 of contact centre abbreviations, which is available to download in Excel format.

What are the abbreviations in the call centre?

These abbreviations include acronyms, short code and shorthand replacements for commonly used words and phrases in the call centre. For example, CUST = Customer would make an ideal shorthand replacement as you have reduced the length of the word.

What do you mean by contact center as a service?

CCaaS (contact center as a service) – A comprehensive contact center solution offered on a subscription basis and made available from the cloud. Central office – A location in which large telecommunication devices such as telephone switches and network access facilities are maintained.

What does it mean to be an agent in customer service?

Agent – Person who answers calls in a call center. Also called Customer Service Representative (CSR). Agent reports – Allows agents to view team statistics as well as their own call log. ANI – Automatic Number Identification. A series of numbers associated with a call. These numbers identify the phone number of the caller.

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